Company Policies
Built on frameworks that uphold trust and transparency, our policies define the standards that shape lasting partnerships.
Terms and Conditions
Welcome to Quaid Technologies Ltd. By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully. If you do not agree, you should not use our services.
Definitions
- “Company” Quaid Technologies Ltd
- “User” Any individual or entity accessing our services
- “Services” Custom software development, web development, app development, digital marketing, design services, and staff augmentation
- “Website” https://quaidtech.com
Use of Services
- Users must be at least 18 years old or have legal guardian consent.
- Services must be used for lawful purposes only.
- Quaid Technologies Ltd reserves the right to refuse service at its discretion.
User Accounts and Responsibilities
- Users must provide accurate information when creating an account.
- Users are responsible for safeguarding their account credentials.
- Unauthorized account use must be reported immediately.
Payment Terms
- All services are invoiced on a custom basis following mutual agreement.
- Invoices are based on the scope of work agreed upon in the service contract.
- Payments must be made per the invoice terms.
- Non-payment may result in service suspension or termination.
Intellectual Property
- All content and branding are property of Quaid Technologies Ltd.
- No reproduction or redistribution is allowed without written consent.
Service Availability and Modifications
- Services may be modified, suspended, or discontinued at any time.
- We are not liable for service interruptions beyond our control.
User-Generated Content
- Content must comply with legal and ethical standards.
- We reserve the right to remove content that violates these standards.
Third-Party Links
- We are not responsible for external websites linked through our platform.
Limitation of Liability
- We do not guarantee uninterrupted service.
- We are not liable for indirect or consequential damages.
Indemnification
- Users agree to indemnify Quaid Technologies Ltd against all claims arising from their use of our services.
Termination
- We may suspend or terminate accounts violating our terms.
- Users may stop using our services at any time.
Governing Law
- These Terms are governed by the laws of the United Kingdom.
- Disputes shall be resolved through mediation, arbitration, or in UK courts.
Changes to Terms
- Terms may be updated at any time and posted on this page.
Staff Augmentation Terms
These terms apply specifically to staff augmentation services provided by Quaid Technologies Ltd.
Scope
- We provide skilled professionals to clients for temporary or long-term project-based support.
- Resources may include software engineers, designers, QA, project managers, or digital specialists.
Engagement
- All staff are employees or contractors of Quaid Technologies Ltd.
- Clients must not attempt to hire or contract resources directly without prior written consent.
Responsibilities
- Clients are responsible for day-to-day direction, tasks, and deliverables during the engagement.
- Quaid Technologies Ltd manages payroll, compliance, and legal employment matters.
Confidentiality & IP
- All work and deliverables remain the intellectual property of the client unless otherwise agreed.
- Both parties agree to protect confidential information under NDA or written agreement.
Billing & Payment
- Staff augmentation is billed monthly/hourly as per the signed agreement.
- Invoices are payable as per the agreed terms.
- Late payments may result in resource withdrawal.
Termination
- Either party may terminate with written notice as per the agreement.
- Early termination may require a notice period or final payment per contract.
Compliance
- We comply with employment and labor laws in the jurisdictions we operate.
- Clients agree to maintain a safe, respectful, and nondiscriminatory work environment for staff.
Privacy Policy
Quaid Technologies Ltd respects your privacy. This policy outlines how we collect, use, and protect your data.
Information We Collect
- Personal Information: Name, email, phone number, billing details
- Technical Data: IP address, browser type, device data
Cookies
- Cookies are used to improve site functionality and analyze usage
- You can manage cookie settings in your browser
How We Use Data
- Deliver and manage services
- Process payments and invoices
- Improve performance and security
- Send updates (with opt-in consent)
- Fulfill legal requirements
Data Sharing
- We share data with:
- Payment processors
- Hosting and infrastructure providers
- Legal authorities (if required)
- In mergers or business transfers
Security Measures
- SSL encryption
- Secure hosting environments
- Regular security audits
User Rights
- Request access, modification, or deletion of data
- Opt out of marketing communications
- Request data portability or restrictions
Children’s Privacy
- Services are not intended for users under 13 years old
Policy Updates
- We may update this policy and post changes here
Service Policy
Scope of Services
- Custom Software Development
- Website Development
- Mobile App Development (iOS & Android)
- Digital Marketing (SEO, PPC, Social Media, Content)
- Branding & Design (Logos, UI/UX, Graphics)
- Staff Augmentation
Project Process
- Initial Consultation & Requirement Gathering
- Proposal & Custom Quotation
- Execution per agreement
- Review & Revisions
- Final Delivery
Timelines
- Delivery depends on project complexity
- Delays due to client responses may affect timelines
Revisions
- Limited revisions included per project scope
- Additional revisions billed separately
Payment
- Invoiced per custom quotation (not fixed pricing)
- Payments due per contract and invoice terms
- Late payments may incur fees
Support & Maintenance
- 15 days of free support post-delivery
- Extended support available under separate contracts
Return and Cancellation Policy
1. Cancellation Policy
- Clients may cancel before work starts without penalty
- After commencement, cancellation may incur a fee based on completion stage
- Cancellations must be sent to: [email protected]
2. Refund Policy
- No refunds are issued once work has begun and invoices are generated
- Refunds are only applicable in case of billing errors or duplicate charges
- Refund requests must be submitted within 15 days of invoice issuance, with supporting documentation
3. Late Cancellations / No-Show
- Cancelling a meeting within 24 hours may incur a fee
- No-shows for booked consultations may be billed
4. Dispute Resolution
- We encourage mutual discussion to resolve billing or delivery issues
- Unresolved issues may go to mediation or legal action under UK law
5. Policy Updates
- Policy changes take effect immediately upon posting
Contact Information
Quaid Technologies Ltd, a company registered in England & Wales
Company Number: 16313794
Registered office: 5831, Unit 3A, 34-35 Hatton Garden, Holborn, London, United Kingdom, EC1N 8DX
Phone: +44 744 6298174
Email: [email protected]
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